Article ID: 192582
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Outlook 97 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Outlook 98 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q192582
SYMPTOMS
When a user does one of the following:
- Logs on to Exchange with an account from a Windows NT domain that is not
trusted by the Windows NT domain of the Exchange Server computer.
-OR-
- Uses the "Use Network Security during Logon" option.
The user is prompted to enter credentials for the target domain.
If the user name contains an extended character (ASCII over 127), such as
the character ñ (Alt 0241), the user cannot log on. The correct
credentials are rejected with the following error message:
The logon credentials supplied were incorrect. Make sure your username
and domain are correct, then type your password again.
WORKAROUND
To work around this problem, do not use the "Use Network Security during
Logon" option, and have the users and the Exchange Server computer in the
same Windows NT domain.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
File Name Version
-------------------------
Emsabp32.dll 5.5.2392.0
Emsmdb32.dll 5.5.2392.0
Emsui32.dll 5.5.2392.0
Mspst32.dll 5.5.2392.0
STATUS
Microsoft has confirmed this to be a problem in the Microsoft Outlook
clients listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB192582