OL97: Minimizing Duplicate or Conflicting Appointments
Article ID: 192491
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q192491
SYMPTOMS
When you use multiple computers to access the same Microsoft Exchange
Server mailbox, conflicting and/or duplicate calendar entries may occur.
RESOLUTION
Choose the appropriate resolution below and apply it to your secondary
computer(s).
If You Have Duplicate Appointments
- On the Tools menu, click Options.
- Click the E-mail tab.
- Click to clear "Process requests and responses on arrival."
- Click OK.
Conflicts with Appointments or Meetings with Reminders
- On the Tools menu, click Options.
- Click the Reminders tab.
- Click to clear, Display The Reminder. The Play Reminder Sound option
is automatically made unavailable.
- Click OK.
MORE INFORMATION
You have multiple computers that, in essence, create duplicate items in
their own Primary Offline Calendar and then propagate the duplicate items
to the Microsoft Exchange Server mailbox.
A similar occurrence exists with appointments that are in a conflicted
state and must be resolved by the user. The reminders display on more than
one computer, and when dismissed or postponed, cause two instances of the
same appointment, each with their own reminder data. This requires manual
reconciliation.
By clearing the options on the less-used of your computers, you eliminate
the processing of items or reminders firing, thereby preventing these
problems from occurring.
REFERENCES
For more information about troubleshooting appointments and reminders, type
"reminders" in the Office Assistant, click Search, and then click to view
"Troubleshoot appointments."
Additional query words: snooze OST offline store
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