Article ID: 192440
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q192440
SYMPTOMS
Backup stops because of a communications error.
CAUSE
When backing up to NULL or buffering the read bytes from HRBackupRead, the
client and server may stop responding (hang) while waiting on each other. A
communications error will be produced, causing the backup to be halted.
This problem is seen more often in single processor environments than in
multi-processor environments.
RESOLUTION
Exchange Server 4.0
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
computers experiencing this specific problem. To resolve this problem
immediately, contact Microsoft Product Support Services to obtain the fix.
If you are not severely affected by this specific problem, Microsoft
recommends that you wait for the next Microsoft Exchange Server version 4.0
service pack that contains this fix.
For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the
World Wide Web:
Exchange Server 5.0
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
computers experiencing this specific problem. To resolve this problem
immediately, contact Microsoft Product Support Services to obtain the fix.
If you are not severely impacted by this specific problem, Microsoft
recommends that you wait for the next Microsoft Exchange Server version 5.0
service pack that contains this fix.
For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the
World Wide Web:
Exchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 4.0, 5.0, and 5.5.
Keywords: kbbug kbfix kbqfe KB192440