Knowledge Base

OL98: Some Addressees Missing from Message Received via cc:Mail

Article ID: 192416

Article Last Modified on 8/13/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q192416

SYMPTOMS

When you receive e-mail with Microsoft Outlook using the Lotus cc:Mail Support service, the "To" and "Cc" lines may not contain all the addressees. Addressees who were sent the same message using the Internet Mail service may be missing from the To and Cc lines.

CAUSE

The cc:Mail server is not set up with an Internet gateway. This requires the sender to use the Internet Mail Service to send to Internet recipients. The message received by the Internet recipients will list all addressees, including the cc:Mail addressees. However, the message received by the cc:Mail recipients will not list the Internet Mail recipients.

RESOLUTION

There is currently no workaround for this issue other than setting up an Internet gateway. This would allow the cc:Mail server to route the Internet messages and would not require the use of the Internet Mail service.

Additional query words: 98

Keywords: kbprb KB192416