Knowledge Base

OL98: Screen Does Not Refresh Properly After Multiple Finds

Article ID: 192329

Article Last Modified on 8/11/1999

Microsoft Outlook 98 Standard Edition

This article was previously published under Q192329

SYMPTOMS

After performing multiple Find operations on your Microsoft Outlook 98 Contacts folder the screen may not refresh properly and you may not be able to change to another view.

RESOLUTION

To correct the situation, restart Outlook.

To avoid the problem, always clear the search before changing to another view.

MORE INFORMATION

To Clear the Search

Click to select the Contacts folder.
On the Tools menu, click Find.
In Look For, type a name and click Find Now. The view will change to Phone List view with your selection displayed.
In the Find window click to select Clear Search.

Steps to Reproduce the Problem

On the Folders List, click to select the Contacts folder.
On the Tools menu, click Find.
In Look For, type a name and click Find Now. The view will change to Phone List view with your selection displayed.

NOTE: Do NOT click to select Clear Search.
On the View menu, point to Current View and click a different view, such as Address Cards.
Repeat steps 1-4 above.

NOTE: It may take three or more iterations of this procedure for the following problems to occur.

The view will attempt to change to Phone List view but will stop during the screen refresh.
If you attempt to change the view to Phone List, it will no longer display this view.
If you attempt to view a different folder by clicking its icon on the Outlook bar or clicking it on the Folders List, the view will not change.

You must restart Outlook to correct this situation.

Additional query words: 98

Keywords: kbprb KB192329