Knowledge Base

Error Message Using "Synchronize Now" Command

Article ID: 192325

Article Last Modified on 11/26/2003

Microsoft Windows CE 2.0 for the Handheld PC
Microsoft Windows CE 2.1 for the Handheld PC
Microsoft Windows CE 2.11 for the Handheld PC
Microsoft Windows CE 2.12 for the Handheld PC
Microsoft Windows CE 3.0 for the Handheld PC
Microsoft Windows CE 3.01 for the Handheld PC
Microsoft Windows CE 3.0 for the Handheld PC Professional Edition

This article was previously published under Q192325

SYMPTOMS

If you open the Mobile Devices folder and then click Synchronize Now on the Tools menu, you may receive the following error message:

Select the connected device from the mobile device folder and try again

Selecting the device does nothing.

CAUSE

This behavior can occur if you are attempting to connect using an infrared (IR) connection. When you are using IR, the connection must be started from the Windows CE-based device, not the desktop computer.

RESOLUTION

First, use a serial connection to verify that the partnerships are created and functioning. Then, convert the settings to use an IR connection.

MORE INFORMATION

You can start communications by using the Active Synch or PC Link command on the Start menu on the H/PC.

For additional information about establishing an IR connection, see the following article in the Microsoft Knowledge Base:

185840 How to Connect a Handheld PC Using an Infrared Port

You may also receive the error message stated above if a partnership has not been established, of if the physical connection is not working properly.

Keywords: kbprb KB192325