Article ID: 192263
Article Last Modified on 1/26/2000
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q192263
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.
SYMPTOMS
On Windows 95 and Windows 98 computers you may get the following error
message when starting Microsoft Outlook 98:
Cannot start Microsoft Outlook. A required component is missing:
Omi9.dll. Please install Microsoft Outlook again.
On Windows NT 4.0 computers you may get the following error message when
starting Microsoft Outlook 98:
Cannot start Microsoft Outlook. A required component is missing:
Omint.dll. Please install Microsoft Outlook again.
You may also get the following error:
Unable to open your default e-mail folders. An unexpected error has
occurred.
MAPI was unable to load the information service PSTPRX.dll. Be sure
the service is correctly installed and configured.
CAUSE
If the installed version of Outlook conflicts with the MailSupport registry
key value, the error message will be generated.
Additional query words: 98 won't start fail launch first run omi9.dll
Keywords: kberrmsg kbprb KB192263