Knowledge Base

WD97: Graphics Imported from Macintosh Displayed as QuickTime Logo

Article ID: 192092

Article Last Modified on 1/23/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q192092

SYMPTOMS

When you insert a graphic that was created in PhotoShop 5.0 for the Macintosh into Microsoft Word 97 for Windows, you may see one of the following message boxes instead of the actual graphic:

QuickTime and a Photo - JPEG decompressor are needed to see this picture

-or-

QuickTime Logo that displays "QuickTime PICT"

You may also see this message when you open a Word 98 Macintosh Edition document that contains this type of graphic in Word 97 for Windows.

CAUSE

This problem occurs with graphics that are created on the Macintosh platform. The Windows PICT filter cannot translate Macintosh PICT files that use the QuickTime or photo-JPEG compression method.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When you insert Macintosh PICT graphics into a document, Word uses the PICT filter. If the filter is not installed or is damaged, the following message will appear:

A graphics filter that can read this graphic file is not installed on your computer.

Additionally the problem occurs when the graphic is saved as 32-bit or 16- bit image with compression.

Additional query words: compress 8 upgrade mac conv

Keywords: kbbug kbconversion kbpending KB192092