Error Messages Switching Scanning Options in McAfee WebScanX
Article ID: 191977
Article Last Modified on 6/5/2007
APPLIES TO
- Microsoft Internet Explorer 4.0 128-Bit Edition
This article was previously published under Q191977
SYMPTOMS
When you switch the scanning options for the McAfee WebScanX version 3.1.2
program included with Internet Explorer Plus 4.0 between MAPI and cc:Mail,
you may receive the following error message:
WebscanX
This program has performed an illegal operation and will be shut down.
If you then click Details, you may see the following error message:
WebscanX caused an invalid page fault in module kernel32.dll at
015f:bff7b9e6
RESOLUTION
To resolve this issue, upgrade WebScanX to version 3.1.6 or later. To do
so, use either of the following methods:
- Contact McAfee to receive an update disk. North American customers can
contact McAfee Customer Care at 408-988-3832. International customers
can contact McAfee Customer Care Amsterdam at +31 (0) 20 586 6100.
- Download the upgrade from the following McAfee Web site:
Use your Internet Explorer Plus 4.0 product ID for the password.
No login ID is necessary.
Customers who install WebScanX from the Internet Explorer Plus 4.0 CD-ROM
will be required by McAfee to provide a validation code to receive the
update. The validation code is the product ID located in the Help About
section of Internet Explorer Plus 4.0.
Keywords: kb3rdparty kberrmsg kbprb KB191977