PSS ID Number: 191799
Article Last Modified on 1/24/1999
The information in this article applies to:
This article was previously published under Q191799
SYMPTOMS
When you are downloading a component from the Windows Update site, you
may receive the following error message:
An unknown error has occurred during installation.
If you click Back and then click Download again, you may receive the
following error message:
Explorer
This program has performed an illegal operation and will be shutdown.
If you click Details, you see the following information:
Explorer caused an exception C0010000H in module MSJAVA.DLL at
015F:xxxxx.
When you click Close, Explorer.exe reloads and all the icons on the
right side of the taskbar disappear except for the Volume icon. You must
restart your computer to regain full functionality.
CAUSE
This behavior can occur if Software Builders International's NetZIP is
installed and enabled.
RESOLUTION
To resolve this issue, use one of the following methods:
Method 1
Temporarily disable NetZIP:
- Right-click the NetZIP icon on the right side of the taskbar, and then
click Disable.
- Download the component from the Windows Update site.
- After the download from the Windows Update site is finished, right-
click the NetZIP icon on the right side of the taskbar, and then click
Enable.
Method 2
Uninstall NetZIP:
- Click Start, point to Settings, and then click Control Panel.
- Double click Add/Remove Programs
- On the Install/Uninstall tab, click NetZIP, click Add/Remove, and then
follow the instructions on the screen to uninstall NetZIP.
MORE INFORMATION
For Windows Update to function properly with NetZIP installed, NetZIP must
be disabled before you enter the Windows Update site.
The third-party product discussed in this article is manufactured by
a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words: systray system tray
Keywords: kb3rdparty kberrmsg kbprb KB191799
Technology: kbWin98 kbWin98search