Error Message: The Media Is Not Supported by This Product...
Article ID: 191796
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q191796
SYMPTOMS
When you use Microsoft Backup to read a backup tape, you may receive the
following error message:
The media is not supported by this product. Please insert another
media.
Using a different tape generates the same error message. The error message
occurs with any operation that attempts to read the tape.
CAUSE
This error message occurs if the tape drive does not support the Quick
File Access format (QFA), which is also known as media partitioning.
Backup requires that the tape drive support QFA.
MORE INFORMATION
QFA allows tapes to be divided into a large data partition and a small
directory partition. The directory partition holds information about each
of the backup sets on the tape, and can also be used to store the exact
block address of each file on the tape. This allows for the fastest file
retrieval possible with the tape drive.
To determine if your tape drive supports QFA, contact your tape drive
manufacturer. Some earlier tape drives do not support QFA. Many newer
drives do support QFA.
In some cases it may be possible to get updated firmware to add QFA
support, but this is typically only an option for a few high-end tape
drives.
Keywords: kberrmsg kbhardware kbprb KB191796