Knowledge Base

Computer Seems to Hang When You Install IntelliPoint Software

Article ID: 191769

Article Last Modified on 8/11/1999

APPLIES TO

This article was previously published under Q191769

SYMPTOMS

When you install the Microsoft IntelliPoint software, the computer may seem to stop responding (hang).

CAUSE

This behavior can occur while the IntelliPoint update program searches the computer for earlier versions of the IntelliPoint software. On some computers, this process can take several minutes.

RESOLUTION

Wait until the IntelliPoint update program finishes searching for earlier versions of the IntelliPoint software. When the program is finished searching, the computer responds normally.

Additional query words: intelli point mouse crash freeze lock

Keywords: kbsetup kbprb KB191769


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