Knowledge Base

OLEXP: Cannot See Downloaded Messages in Outlook Express

Article ID: 191632

Article Last Modified on 10/9/2003

Microsoft Outlook Express 4.0
Microsoft Outlook Express 4.0

This article was previously published under Q191632

SYMPTOMS

When you download messages from an Internet Message Access Protocol (IMAP) server, you may not see the downloaded messages.

CAUSE

This behavior can occur if two folders have the same name but are capitalized differently. Some IMAP servers treat destination folders as case sensitive.

RESOLUTION

To work around this behavior, do not use the same name for two different destination folders.

Keywords: kbenv kbprb KB191632