ActiMates: Printer Connection Lost When HP Toolbox Starts
PSS ID Number: 191487
Article Last Modified on 11/13/2003
The information in this article applies to:
- Microsoft Arthur's Brainteasers 1.0
- Microsoft Arthur's Math Carnival 1.0
- Microsoft Arthur's Reading Roundup 1.0
This article was previously published under Q191487
SYMPTOMS
When you attempt to print to a Hewlett Packard DeskJet 692C printer from
one of the Microsoft ActiMates Arthur software titles listed in the applies
to section of this article, the computer may lose the connection to the
printer when the HP Toolbox utility starts.
CAUSE
This behavior can occur if you enable bi-directional communication for the
DeskJet printer.
RESOLUTION
To work around this problem, disable bi-directional communication using
the HP DeskJet Configuration utility. To do this, follow these steps:
- Quit all running programs.
- Click Start, and then click Run.
- If you are using driver version 9.0 or 9.1, type
hpfcfg05 in the Open box, and then
click OK. If you are using driver version 9.2, type
hpfcfg07 in the Open box, and then
click OK.
To determine the version number of the printer driver you are using,
follow these steps:
- Click Start, point to Settings, and then click
Printers.
- Right-click the HP DeskJet 690C Series Printer, and then
click Properties.
- Click the Setup tab. The driver version number is displayed
in the lower-right corner.
- Click Continue.
- Click to clear the Print Cartridge Query and the
Bi-Directional Communication check boxes, and then click
OK.
- Click Restart Windows.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft ActiMates
Arthur software titles listed in the applies to section of this article.
Additional query words: 1.00 acta mates disconnected offline
Keywords: kbprb kbprint KB191487
Technology: _IKkbbogus kbArthursBrainteasers kbArthursMath kbArthursReading kbHomeProdSearch kbZNotKeyword