KB191484 - ActiMates: Character Does Not Interact with Xpress 16-bit Driver

PSS ID Number: 191484

Article Last Modified on 10/28/2002

The information in this article applies to:

Microsoft ActiMates Arthur 1.0
Microsoft ActiMates Barney 1.0
Microsoft ActiMates D.W. 1.0
Microsoft ActiMates PC Pack 1.0
ActiMates Software Sampler 1.0
Microsoft Arthur's Brainteasers 1.0
Microsoft Arthur's Math Carnival 1.0
Microsoft Arthur's Reading Roundup 1.0
Microsoft Barney Goes to the Circus 1.0
Microsoft Barney Under the Sea 1.0
Microsoft Fun on the Farm with Barney 1.0
Microsoft Fun on Imagination Island with the Microsoft ActiMates PC Pack 1.0

This article was previously published under Q191484

SYMPTOMS

When you start one of the ActiMates software titles listed in the applies to section of this article and attempt to use it with the ActiMates PC Pack Transmitter, you may experience any of the following symptoms:

The ActiMates character does not interact with the software.
The light on the PC transmitter does not blink.
The computer stops responding (hangs).

CAUSE

This behavior can occur if you are using a 16-bit Xpress Audio sound card driver. The 16-bit Xpress Audio drivers do not support external MIDI, which the PC Pack uses to communicate with the ActiMates Interactive characters.

The Xpress Audio driver is used by some computers with the Cyrix MediaGX processor.

RESOLUTION

To resolve this issue, contact Cyrix to inquire about obtaining a version of the Xpress Audio driver that supports external MIDI.

For information about how to contact Cyrix, please see the following article(s) in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

MORE INFORMATION

For more information about how to solve problems related to Microsoft ActiMates characters, use the ActiMates Troubleshooter located at the following Microsoft Web site:

http://s upport.microsoft.com/support/actimates/actitshoot/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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