Knowledge Base

Computer Appears to Stop Responding During Windows 98 Setup

Article ID: 191391

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q191391

SYMPTOMS

During Windows 98 Setup, your computer may appear to stop responding (hang).

CAUSE

This issue can occur if Microsoft Office 95 or Microsoft Office 97 is installed on your computer. Setup optimizes these files using the Winalign program, and on slower computers, this optimization may cause your computer to seem to hang or run slowly.

RESOLUTION

To resolve this issue, wait at least five minutes before you restart your computer. If no disk activity has occurred after five minutes or more, restart your computer.

MORE INFORMATION

For additional information about the Winalign.exe and Walign.exe tools, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 191655
TITLE : Description of the Walign.exe and Winalign.exe Tools

Keywords: kbprb kbsetup kbui KB191391