Knowledge Base

SMS: Remote Control May Fail with a Fire 1000GL Video Card

Article ID: 191354

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q191354

SYMPTOMS

When attempting to Remote Control a Windows 95 client computer that uses a Fire 1000GL AGP video card, the Quick Viewer window may be unable to successfully draw the image of the Windows 95 client computer.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information, please see the following article in the Microsoft Knowledge Base:

169125 SMS: Bitmap Buffering Causes Remote Control Corruption

Additional query words: prodsms sp sp4

Keywords: kbbug kbfix kbremoteprog kbtshoot KB191354