XFOR: IMC Won't Identify Which Server Produced Postmaster NDR
Article ID: 191267
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q191267
SYMPTOMS
When a message bounces and a non-delivery report (NDR) is produced, the
sender will receive a message from the Postmaster. Exchange Server 4.0 will
return an NDR from postmaster@domain.com, and Exchange Server 5.0 will
return a NDR from postmaster.hostName@domain.com. Exchange Server 4.0 sends
the NDR to the wrong administrator, and causes some confusion in
troubleshooting the problem.
CAUSE
This problem was by design and was fixed in Exchange Server 5.0.
WORKAROUND
The perfect solution would be to upgrade computers running Exchange Server
4.0 to 5.0.
If that's not possible, the following workaround will resolve the issue of
misdirected NDR replies from users. However, it affects all Exchange Server
users and custom recipients on the server. Although this workaround worked
in a test environment, it should be tested on a large number of servers
before implementation in a production environment.
- Double-click the Network icon in Control Panel, and click the
Protocols tab.
- Select TCP/IP Protocol, and click Properties.
- In the DNS tab, add the server name in front of the domain
name in the Domain Name textbox. For example, if you enter
Server1.DomainName in the Domain Name textbox, the NDR will be
from POSTMASTER@Server1.DomainName.com, where Server1 is the
hostname of an Exchange Server computer as specified in the
Domain Name Service (DNS).
Keywords: kbprb KB191267