Knowledge Base

Dr. Watson Error When Adding New Printer on Spanish Windows NT

Article ID: 191260

Article Last Modified on 10/31/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q191260

SYMPTOMS

An access violation occurs when adding any new printer with the Printers folder in Control Panel, or with the Add Printer Wizard. This will occur on the Spanish version of Windows NT 4.0 Service Pack 3 with Internet Explorer 4 installed.

CAUSE

When adding any new printer and the path from which Windows NT originally installs is not available, Windows prompts the user to insert the Windows NT compact disc. Because of a localization problem in Setupapi.dll installed by Internet Explorer 4, Explorer.exe will fail when prompting for the Windows NT compact disc.

RESOLUTION

To work around this problem, make sure the Windows NT installation files are available (the compact disc is in the drive) before adding a new printer.

Keywords: kbbug kbnofix KB191260