Knowledge Base

Computer Hangs When Resuming with IntelliPoint 2.2 Software

Article ID: 191248

Article Last Modified on 8/11/1999

APPLIES TO

This article was previously published under Q191248

SYMPTOMS

When you enable Advanced Power Management (APM) support on a computer running the Microsoft IntelliPoint software version 2.2, the computer may stop responding (hang) when it resumes from Suspend mode.

RESOLUTION

To work around this issue, disable APM on the computer. To disable APM, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Device Manager tab, double-click System Devices.
  4. Double-click Advanced Power Management Support.
  5. On the Settings tab, click to clear the Enable Power Management Support check box.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

MORE INFORMATION

On newer computers and selected older computers, APM may be included in the BIOS settings. The BIOS can be altered through the System CMOS settings. For information about how to disable or alter BIOS settings, consult the printed manual provided with your computer or contact the manufacturer of your computer.

Additional query words: mouse crash freeze lock sleep idle awake

Keywords: kbinterop kbenv kbprb KB191248


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