Knowledge Base

XWEB: Mailbox Hidden from GAL Is Not Usable in Outlook Web Access

Article ID: 191221

Article Last Modified on 10/28/2006

Microsoft Exchange Active Server Components 5.0
Microsoft Outlook Web Access 5.5
Microsoft Exchange Server 5.5 Service Pack 1

This article was previously published under Q191221

SYMPTOMS

When you use the Outlook Web Access (OWA) client to try to open your mailbox, you cannot do so. Logging on with your mailbox name returns the following error message:

OWA was unable to get your inbox.
To try to logon again, click here.

Repeated attempts to log on fail, whether you use your mailbox alias or your full SMTP address in the log-on dialog box.

CAUSE

Your mailbox has been configured to be hidden from the address book in the Microsoft Exchange Administrator program. This option is selected in the properties for the mailbox. On the Advanced tab, the "Hide from address book" option is selected.

WORKAROUND

To work around this problem, clear the "Hide from address book" option in the properties for the mailbox.

MORE INFORMATION

Because OWA uses a MAPI session for name resolution, a "hidden" recipient cannot be resolved to a user name. This is by design.

Keywords: kbprb KB191221