XCLN: Error Message: Can't Read Your Internet E-mail Profile
Article ID: 191194
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q191194
SYMPTOMS
When you start the Microsoft Outlook client or Microsoft Exchange client,
the following error message may appear:
Couldn't read your Internet e-mail profile. Please exit, delete the
current profile and create a new one.
CAUSE
The Internet e-mail service is incorrectly configured in the profile being
used.
WORKAROUND
To work around this problem, verify that the Internet e-mail service is
properly configured in the profile by doing the following:
- Click Start, point to Settings, and then click Control Panel to open the
Windows Control Panel.
- Double-click the Mail And Fax icon. You may have only a Mail icon if you
did not install fax services.
NOTE: If you have more than one profile, click the Show Profiles button.
On the General tab, click the profile that contains the Internet e-mail
settings. Click the Properties button to open the Profile Properties
dialog box. On the Services tab, you should see the Internet e-mail
service.
- Select the Internet e-mail service and the Properties button. Correct
any incorrect configuration settings and click OK to save this
information.
After the Internet e-mail service is properly configured, the Outlook
client or Exchange client should start without error.
Additional query words: 8.5
Keywords: kbprb KB191194