XCLN: Error Msg. Opening PST: The Folder Could Not Be Opened
Article ID: 191193
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q191193
SYMPTOMS
When you try to access a personal folder file (.pst file) that is located
on a NetWare server or locally on the client computer, one of the following
error messages may appear:
The folder could not be opened. The file <path>\*.pst could not be
accessed because another workstation has modified it. Close and then
restart all mail-enabled applications.
The file <path>\*.pst is in use and could not be accessed. Close any
application that is using this file, and then try again.
CAUSE
Int21 (Interrupt 21) traces show that a file was assigned JFT FF, which is
reserved. Any attempt to close the file with JFT FF fails. This explains
why the workstation reports that the file is already open.
WORKAROUND
There is a problem with a Symantec file Symevnt.386, which is used by
mulitiple Symantec products. The patch Symevnt.exe from Symantec fixes the
problem.
This problem is referenced in Novell Doc ID 2927787. The files can be
downloaded from the following location:
STATUS
Microsoft has confirmed that this is an interoperability problem with the
NetWare client 32 for Windows 95 redirector and some Symantec products.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words: 8.5
Keywords: kbprb KB191193