XCLN: Outlook Fails to Connect, Causes Application Error at Emsui32.dll
Article ID: 191164
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q191164
SYMPTOMS
Outlook may cause an access violation if it fails to make a remote
procedure call (RPC) connection and the password has changed during the RPC
connection failure.
CAUSE
The function that handles RPC connection errors passes a NULL pointer to
other functions that do not have a NULL check.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in the Outlook versions listed
above.
Additional query words: watson 97
Keywords: kbbug kbfix kbqfe kbhotfixserver KB191164