You receive a "divide error in module GDI.EXE at 0023:00000393" error message when you try to print or to start a program in Windows 95
Article ID: 190724
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q190724
SYMPTOMS
When you attempt to print or start a program, you may receive one of the
following error messages:
SPOOL32 caused a divide error in module GDI.EXE at 0023:00000393.
<Program> caused a divide error in module GDI.EXE at 0023:00000393.
Rundll32 caused a divide error in module GDI.exe at 0023:00000393.
CAUSE
These error messages can occur if either of the following conditions
exists:
- Your computer's processor (CPU) is failing or overheating.
- Your computer's clock speed is set higher than the manufacturer's
recommended speed.
RESOLUTION
To resolve this behavior, use either of the following methods:
- Replace your computer's CPU. For information about how to do so, refer
to the documentation included with your computer or see a certified
hardware technician.
- Disable the internal and external CPU cache. For information about how
to do so, refer to the documentation included with your computer.
- Reduce your computer's clock speed to the manufacturer's recommended
speed. For information about how to do so, refer to the documentation
included with your computer.
Keywords: kberrmsg kbhardware kbprb kbprint KB190724