KB190715 - Computer Hibernates When Standby Is Pressed

PSS ID Number: 190715

Article Last Modified on 5/8/2002

The information in this article applies to:

Microsoft Windows 98

This article was previously published under Q190715

SYMPTOMS

On a computer that conforms to the Advanced Configuration and Power Interface (ACPI) specification, if you select the Standby action for the power button on the Advanced tab of the Power Management tool in Control Panel, and you press the power button, the computer may hibernate instead of standing by.

Likewise, if you select Standby as the action taken when the lid of the portable computer is closed, the computer may hibernate instead of standing by when the lid is closed.

In addition, if you click Start, click Shut Down, and then click Stand By, the computer may hibernate instead of standing by.

CAUSE

This behavior can occur on ACPI-compliant computers if the Enable Hibernation Support option is enabled on the Hibernate tab in the Power Management tool in Control Panel. Under this configuration, Windows 98 causes the computer to hibernate instead of standing by when you press the power button.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   6/29/98   9:01pm   4.10.2101   115,665   Configmg.vxd   Windows 98
   6/29/98   9:01pm   4.10.2101    37,523   Vpowerd.vxd    Windows 98
   7/21/98   9:02pm   4.10.2102   194,494   Ntkern.vxd     Windows 98

The Spanish version of this fix should have the following file attributes or later:

   Date       Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   10/12/98   8:31am   4.10.2101   115,669   Configmg.vxd   Windows 98
   10/12/98   8:31am   4.10.2101    37,527   Vpowerd.vxd    Windows 98
   10/12/98   8:31am   4.10.2102   194,494   Ntkern.vxd     Windows 98

With this update installed, the computer will stand by as expected when Standby is selected as the action to be performed when the power button is pressed or the lid is closed, and when you click Start, click Shut Down, and then click Stand By.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Windows 98 Second Edition.

MORE INFORMATION

The Hibernate tab appears in Power Management properties only if the computer is configured to support hibernation. To determine whether your computer supports hibernation and how to enable that support, please consult your computer's documentation or manufacturer.

With this hotfix installed, the computer behaves as follows:

When you click Start, click Shut Down, and then click Stand By, the computer goes into Stand By mode.
When you select Stand By as the action to perform when you press the power button or when you close the lid, the computer goes into Stand By mode.
When you enable Hibernation, to perform when you press the power button or when you close the lid, the computer goes into Hibernate mode.

Without this hotfix installed, to put the computer in Hibernation, click Start, click Shut Down, and then click Stand By. This hotfix effectively disables this specific method of causing the computer to hibernate.

Windows 98 Second Edition behaves the same way as Windows 98 with this hotfix installed.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: w98standby

Keywords: kbenv kbPowerMan kbprb KB190715
Technology: kbWin98 kbWin98search