KB190697 - XADM: Mt.exe Unable to Locate DLL on Startup

Article ID: 190697

Article Last Modified on 10/22/2003

Microsoft BackOffice Small Business Server 4.0
Microsoft BackOffice Small Business Server 4.0a
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q190697

SYMPTOMS

After you perform a complete custom installation of Exchange Server through the Exchange Server Setup, the following error message may appear:

Window title: MT.EXE unable to locate DLL
Description: The dynamic link library address.dll could not be found in
the specified path
c:\exchsrvr\connect\msmcon\bin;;c:\winnt.sbs\system32;c:\winnt.sbs\system;
c:\winnt.sbs;c:\winnt.sbs\system32;c:\winnt.sbs;c:\mssql\binn.

After you click OK, the following error message from Service Control Manager appears:

At least one service or driver failed during system startup. Use event
viewer to examine the event log for details.

The event viewer system log shows the following:

   Event ID 7000
   Source: Service control manager
   Description:
   The MS Mail connector Interchange service failed to start due to the
   following error: The service did not respond to the start or control
   request in a timely fashion.

followed by:

   Event ID 7009
   Source: Service control manager
   Description:
   Timeout (120000 milliseconds) waiting for service to connect.

CAUSE

When you perform a complete custom installation through Exchange Setup, the Exchange Setup installs the Microsoft Exchange Connector for Lotus cc:Mail and the Microsoft Mail Connector by default and sets the Microsoft Mail Connector service (MS Mail Connector interchange) to automatic by default. Small Business Server does not allow these services to run; thus, the error messages appear.

WORKAROUND

There are four possible ways to work around this problem:

Set the MS Mail Connector interchange service to manual start. To do this, go to Control Panel, click Services, and select MS Mail Connector Interchange service. Click Startup with this service highlighted. Then set startup type to manual. Click OK and restart.

Reinstall Exchange Server using a Complete Custom installation. Click the Change Options button for the Exchange Server during Setup, clear (uncheck) the check boxes for the connectors, and continue Setup.

Uninstall Exchange Server and reinstall as follows:

On Control Panel, select Add/Remove programs.
On the Install/Uninstall tab, select Microsoft Small Business Server Setup.
On the Microsoft Small Business Server setup window, select Exchange Server and click Next.
Enter the administrator password and click Next.

The Small Business version of Exchange Server can be upgraded to Full Package Exchange Server. The full package product allows for Microsoft Mail Connector, Microsoft Exchange Connector for Lotus cc:Mail, or other connectors, depending on the version installed. Contact Microsoft Sales or visit the following Web site for more upgrade information:
http://www.microsoft.com/smallbusinessserver

Additional query words: sbs smallbiz xadm xfor

Keywords: kbprb KB190697