WD2000: Outlook Fax Fails If Word Not Started Once Before
Article ID: 190653
Article Last Modified on 12/6/2000
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q190653
SYMPTOMS
When sending a fax from Microsoft Outlook 97, when you click "Start Using
Word Now," you may receive one of the following messages:
Microsoft Word Err=1078
This file could not be found.
(C:\windows\spool\fax\message.rtf)
-or-
Microsoft Visual Basic
This file could not be found.
(C:\windows\spool\fax\message.rtf)
End or Debug
This occurs if all of these conditions are true:
- The fax contains text formatted in a non-black color.
- Your Outlook Profile includes the Microsoft Fax service.
- Microsoft Word 2000 has not been opened since it was installed.
RESOLUTION
Quit Outlook and start Word to clear its first-run condition status; then,
restart Outlook and resend your fax.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Additional query words: error facsimile
Keywords: kbbug kbinterop KB190653