Article ID: 190630
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Excel 2000 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Project 98 Standard Edition
- Microsoft Works 4.5a
- Microsoft Works 4.0 Standard Edition
- Microsoft Works 4.0a
- Microsoft Office 97 Small Business Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q190630
SYMPTOMS
When installing any of the products listed at the beginning
of this article on Microsoft Windows 95 or Microsoft Windows 98, you may
receive the following error message:
This program has
performed an illegal operation and will be shut down. If the problem persists,
contact the program vendor.
If you click
Details, you receive an error message similar to the following:
ACMSETUP caused an invalid page fault in module
KERNEL32.DLL at 0177:bff7be97.
When installing Office 2000, you may
experience the following symptoms:
- You hear excessive CD-ROM drive noise when installing
Office.
- You receive one of the following error messages:
CAUSE
This problem may occur when the following conditions are
true:
- Your computer is running Microsoft Windows 95 or Microsoft
Windows 98.
-and-
- Your computer's CD-ROM drive is configured to use Direct
Memory Access (DMA) in the Windows Device Manager.
WORKAROUND
To work around this problem, follow these steps.
Disable DMA for the CD-ROM
- Click Start, point to Settings, and then click Control
Panel.
- Double-click the System icon, and then click the Device
Manager tab.
- Select View Devices By Type and click the plus sign to the
left of CDROM.
- Click the CD-ROM drive you want to change, and then click
Properties.
- In the CD-ROM Drive Properties dialog box, click the
Settings tab.
- In Settings, clear the DMA check box. Click OK.
- Close the System Properties window, restart the computer,
and then try installing one of the products listed at the beginning of this
article to ensure that the error does not appear.
If this does not solve your problem, you may need to use the
following additional steps.
Disable DMA for the Disk drive(s)
- Click Start, point to Settings, and then click Control
Panel.
- Double-click the System icon, and then click the Device
Manager tab.
- Select View Devices By Type and click the plus sign to the
left of Disk drives.
- Click the disk drive you want to change, and then click
Properties.
- In the Disk Drive Properties dialog box, click the Settings
tab.
- In Settings, clear the DMA check box. Click OK.
- Repeat steps 4 through 6 for each disk drive.
Delete Product Folder and Reinstall
- Delete the folder created during the installation of the
product that you would like to install. For instance, if you were installing
Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft
Office folder.
- Restart Windows 98. On the Windows Start menu, click
Shutdown. Select Restart, and click OK.
- Install one of the products listed at the beginning of this
article.
After the installation is complete, repeat the appropriate
steps in the sections above to re-enable DMA.
Additional query words: OFF97 sbe kernel32 kernel 32 ipf application error
OFF2000
Keywords: kbtshoot kbsetup kberrmsg kbprb KB190630