Knowledge Base

Cannot Play Wave Audio Files Created on Palm-size PC

Article ID: 190559

Article Last Modified on 9/29/2006


APPLIES TO


This article was previously published under Q190559

SYMPTOMS

If you record a wave audio (.wav) file on a Palm-size PC (P/PC), you may be unable to play the file on a desktop computer.

CAUSE

This behavior can occur if the Mobile Voice CODEC is not installed on the desktop computer.

RESOLUTION

To resolve this issue, install the latest version of ActiveSync 3.1 on the desktop computer. ActiveSync version 3.1 is available from the following Microsoft Web site:

Additional query words: ppc sound music

Keywords: kbprb kbsound KB190559