Knowledge Base

OL97: Fax Sent as E-mail with Delrina Winfax

Article ID: 190485

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q190485

SYMPTOMS

When sending a fax from Microsoft Outlook 97 using Delrina Winfax, it tries to send the fax as an e-mail message. It tries to dial your Internet Service Provider (ISP), but fails and an "Undeliverable" message is returned by the system administrator.

CAUSE

  • There is an older version of Delrina Winfax installed on the computer,

    -or-
  • The Delrina Manager is running in the background.

RESOLUTION

  • Contact Symantec and upgrade to Winfax version 8.01 or later.
  • Disable the Delrina Manager.
WinFax is manufactured by Symantec a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: NDR Non Delivery Receipt

Keywords: kb3rdparty kbprb KB190485


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