Knowledge Base

Graphics Lost When You Convert a Pocket Word Document to HTML

Article ID: 190479

Article Last Modified on 11/26/2003


APPLIES TO


This article was previously published under Q190479

SYMPTOMS

When you convert a Microsoft Pocket Word document to Hypertext Markup Language (HTML) format on a desktop computer, any graphics contained in the document may be lost.

CAUSE

This behavior can occur if a converter included in Microsoft Office 97 is missing or damaged.

RESOLUTION

To resolve this issue, download and install Microsoft Office 97 Service Release (SR-1) Patch. For information about how to download and install Office 97 SR-1, please visit the following Microsoft Web site:

Additional query words: 2.00 2.10 hand held conversion images missing

Keywords: kbenv kbprb KB190479