Knowledge Base

Computer Appears to Hang When You Resume from Standby Mode

Article ID: 190362

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q190362

SYMPTOMS

When you attempt to resume your computer from Standby mode, your computer may appear to stop responding (hang), and only a blinking cursor may be displayed on a black screen.

CAUSE

This problem can occur if all of the following conditions exist:

You use the keyboard or a power management timer to put your computer into Standby mode.
An MS-DOS Prompt window is open when your computer goes into Standby mode.
Your computer uses Advanced Configuration and Power Interface (ACPI) features.

This problem can also occur if you are using a PCG-505FX notebook computer with an earlier version of the Novell client software (copyright 1997).

RESOLUTION

To work around this problem, press ALT+TAB to resume your computer from Standby mode.

To resolve this problem if you are using a PCG-505FX notebook computer with an earlier version of the Novell client software, obtain the latest version of Novell Client32 for Windows 98.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

This problem occurs only when Standby mode is invoked using the keyboard or a power management timer. If you use your mouse to invoke Standby mode, you are able to resume properly.

Additional query words: freeze freezes hangs lock locks up apm

Keywords: kbprb KB190362