Knowledge Base

OLEXP: E-mail Address Missing in Message Exported to Outlook 97

Article ID: 190285

Article Last Modified on 1/23/2007

Microsoft Outlook Express 4.01
Microsoft Outlook Express 4.0
Microsoft Outlook Express 4.01
Microsoft Outlook Express 4.0
Microsoft Outlook 97 Standard Edition

This article was previously published under Q190285

SYMPTOMS

When you reply to a message in Microsoft Outlook 97, the Check Names dialog box may appear and you are unable to send the message. Alternatively, when you double-click the friendly name of the sender on the "From" line of the message, nothing happens.

CAUSE

This behavior can occur if you export e-mail messages from Microsoft Outlook Express to Outlook, and you have configured Outlook to use the Internet Mail Service. The e-mail address of the name on the "From" line is missing, but the friendly name is visible.

RESOLUTION

To reply to the message, type the correct e-mail address on the "To" line.

To View the Address of the Name on the From Line

Start Outlook Express.
Open the problem message.
Double-click the "From" line and view the sender's e-mail address on the Personal tab.

MORE INFORMATION

When you export messages from Outlook Express to Outlook 97 using the Microsoft Exchange Server service, this problem does not occur. The e-mail addresses are retained.

For additional information about how to import e-mail messages from Outlook Express, please see the following article in the Microsoft Knowledge Base:

175715 OL97: How to Import E-mail Messages from Outlook Express

Keywords: kbinterop kbenv kbprb KB190285