XCLN: Client Folder Views May Prevent Any Items From Appearing
Article ID: 189842
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0 for Macintosh
- Microsoft Exchange Client 5.0 for Macintosh
- Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
- Microsoft Outlook, Exchange Server Edition
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q189842
SYMPTOMS
When you use an Outlook or Exchange client to access your mailbox, checking
the Sent Items folder may show nothing even though you have selected "Save
Copies of Messages in Sent Items folder" in the Options menu.
CAUSE
This can occur if the default views have changed and are filtering for
messages that do not meet any of the selected criteria.
WORKAROUND
Set the folder views back to the default settings or modify the current
folder views to allow characteristics that will allow messages to be seen.
This situation can occur with any folders in your mailbox if the filters
for views are set incorrectly. For instance, selecting messages "Flagged
for Next Seven Days" in the View menu may display nothing in the folder if
there are no messages that meet this criteria.
Additional query words: 8.5
Keywords: KB189842