Knowledge Base

OL97: ErrMsg: The Item Could Not Be Deleted

Article ID: 189688

Article Last Modified on 1/23/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q189688

SYMPTOMS

When attempting to delete a mail message on your Microsoft Exchange Server store, you may get the following error message:

The item could not be deleted. It was either moved or already deleted, or access was denied

CAUSE

Someone who is viewing the same message folder from another computer for Example, via folder sharing or delegate access, has deleted the message and the Microsoft Exchange Server has not yet updated Outlook.

RESOLUTION

Give the Microsoft Exchange Server time to update Outlook.

MORE INFORMATION

The amount of time required for the update is dependent upon factors that include, but are not limited to:

network traffic
network protocol binding order on your computer
the load on the Microsoft Exchange Server
Public folder replication within the Microsoft Exchange Server system
movement of mailboxes from one mail server to another
Offline address book generation

Certain operations on the Microsoft Exchange Server will have higher priority than others based on process scheduling and server demand.

Keywords: KB189688