Encarta Stops Responding (Hangs) When You Click a Menu Item on an Article Screen

RESOLUTION

To resolve this issue, download and install the Windows Libraries Update. To do this:

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads/Search.aspx?

2. In the Search By area, click Keywords.
3. In the Keywords box, type libraries update.
4. In the Operating System box, click the appropriate operating system, and then click Find It.
5. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

For additional information about the Microsoft Libraries Update, please see the following article in the Microsoft Knowledge Base: If the issue continues to occur, there may be a problem with sound playback in Encarta. For information about how to troubleshoot this issue, please see the following article in the Microsoft Knowledge Base: