Cannot Suspend Computer If Secondary IDE Drive Is Not Present

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   6/29/98   6:52pm   4.10.2016   155,665   Configmg.vxd   Win98
				

To work around this problem if it is caused by a secondary IDE hard disk not currently being present, use one of the following methods:

• Remove the drive currently occupying the drive bay, and then reinstall the secondary IDE hard disk into the bay before you try to suspend your computer. For information about how to change the drive that occupies the drive bay, view the documentation included with your computer, or contact the manufacturer of your computer.
• In Device Manager, remove the secondary IDE hard disk. For information about removing a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Removing hardware" topic.

If the problem is caused by a device being disabled in Device Manager, enable the device in Device Manager before suspending your computer. For information about enabling a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Enabling devices" topic.