Article ID: 189510
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q189510
SYMPTOMS
Exchange 5.0 Setup requires Service Pack 5 to be installed on Windows NT
Server version 3.51 or Service Pack 2 installed on Windows NT Server 4.0.
After you install Windows NT 4.0 Service Pack 2 on a Dual Processor Compaq
System with a Compaq SSD installed, the system may stop responding (hang)
at the Windows NT logon screen, without displaying any error messages.
CAUSE
The Compaq SSD was used to upgrade the system to a multi-processor system.
The SSD correctly installs the files required for multi-processing support
but incorrectly modifies the line in the Setup.log file that refers to
Hal.dll. The Hal.dll line references the single processor version of
Hal.dll, and the NTOSKRNL line references the multi-processor version of
the kernel. As a result, the Windows NT Service Pack installs the multi-
processor kernel file and the single processor version of Hal.dll.
When the system restarts after the service pack installation, the Windows
NT Kernel Load screen reports one system processor - the multiprocessor
kernel. Windows NT continues loading but stops responding at the logon
screen without any errors.
WORKAROUND
Please refer to Knowledge Base article
162250, "Service Packs on Compaq
MPS Systems May Cause System Hangs," for a workaround and more details.
MORE INFORMATION
The Microsoft Exchange Server 5.0 Upgrade student guide shows an incorrect
error message on pages 2-8. This error message states that the minimum
requirement is Windows NT 4.0 [Build 138 Service Pack 1].
STATUS
The third-party products discussed here are manufactured by Compaq, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words: prudent 4.00 hang complete
Keywords: kbprb KB189510