RTF Translation to Notes Servers May Fail
Article ID: 189493
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q189493
SYMPTOMS
When you use Microsoft Word as the e-mail editor and send mail to a Lotus
Notes server connected via the Exchange Notes Connector, it is possible
that the message will be unreadable to the Notes recipient. Sending the
same mail to the same user is fine if sent from an Exchange or Outlook
client.
CAUSE
The Exchange Notes Connector requires that a Notes client (version 4.5 or
later) be installed on the same server on which the Exchange Notes
Connector is installed. The reason is that the Notes client's files are
used by the connector to perform translations and other tasks involving
communicating with the Notes server. The Exchange Notes Connector itself
does not translate a message; the Notes client performs this translation. ,
Also, the Wordmail translation files are not able to perform the
appropriate translation into Notes' RTF format.
WORKAROUND
Do not use Microsoft Word as the e-mail editor when you send messages to
Notes users via the Notes Connector.
Keywords: kbprb KB189493