Knowledge Base

XL97: Print Preview of Sheet with GIF Causes Invalid Page Fault

Article ID: 189314

Article Last Modified on 10/22/2000

Microsoft Excel 97 Standard Edition

This article was previously published under Q189314

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you print preview a worksheet in Microsoft Excel 97, you may receive the following error message:

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the following:

EXCEL caused an invalid page fault in module MSO97.DLL at 0137:307d54d8.

CAUSE

This problem may occur when the following conditions are true:

You print preview a worksheet. -and-
The worksheet contains a transparent Graphics Interchange Format (GIF) picture. -and-
Your Windows color depth is set to True Color (24 bit) or True Color (32 bit).

WORKAROUND

Setting the Windows color depth to a lower setting, such as High Color (16 bit), may resolve this problem. To do this, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

On the Start menu, point to Settings, and click Control Panel. In Control Panel, double-click the Display icon.
In the Display Properties dialog box, click the Settings tab. Click the arrow next to the Colors and click High Color (16 bit). Click OK.

You will have to restart your computer in order for the changes to take effect.

Additional query words: XL97 transparancy see through invisible clear

Keywords: kbprb kbpending KB189314