Knowledge Base

SMS: Service Pack Upgrade Button Unavailable When Running Setup

Article ID: 189303

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q189303

SYMPTOMS

When running Setup for Systems Management Server Service Packs, the Upgrade button in the Site Operations window is unavailable and the following message appears:
Setup has detected an existing version of a SMS Primary Site Server. The version of the existing installation is 786.

Since you are running Setup from your local program group, you cannot install a Site Server or Administrator UI, upgrade the site or add new components. Run setup from the SMS CD to perform these operations.

CAUSE

The name of the directory that the Systems Management Server Service Pack setup starts with the letters "SMS".

WORKAROUND

To work around this problem, rename the directory that contains the Systems Management Server Service Pack so that the first three characters are not "SMS". For example, you could rename "SMSSP3" to "SP3SMS".

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Keywords: kbprb KB189303


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