Article ID: 189258
Article Last Modified on 2/27/2001
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q189258
SYMPTOMS
When you try to create a new template based on a custom template (click
New
on the
File menu, select your custom template, click
Template under
Create
New, and then click
OK), Microsoft Word may stop responding, or you may
receive the following error message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
When you click
Details, you receive the following error message:
WINWORD caused an invalid page fault in module WINWORD.EXE at
014f:300b68e0
CAUSE
This problem occurs when you add a custom menu to a default toolbar in a
custom template, and then try to create a new template based on that
template.
WORKAROUND
Instead of adding your custom menu to a default toolbar in your template,
add your custom menu to a custom toolbar.
For additional information, please see the following articles in the
Microsoft Knowledge Base:
191178 WD2000: How to Create Custom Toolbars and Toolbar Buttons
191265 WD2000: How to Customize and Share Toolbars
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: hang hangs hanging hung crash crashes crashing crashed lock up locks locking locked lockup freeze freezes freezing froze frozen quit quitting quits stop stopping stopped fail fails failing failed auto break won't respond waiting IPF wd2000 word2000
Keywords: kberrmsg kbbug kbnofix KB189258