Article ID: 189257
Article Last Modified on 3/8/2007
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q189257
Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click
About Microsoft Outlook on the
Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
In Microsoft Outlook 98, you try to connect to the mail server at the IBM Global Network
by using the dialer program that was provided when you initially subscribed to the
service. After the connection is made, you immediately receive the
following error message:
OUTLOOK caused an Invalid Page Fault in module KERNEL32.DLL at
015f:bff9d709
RESOLUTION
To resolve this issue, use one of the following methods.
Method 1
The IBM dialer creates a Windows Dial-up Networking connection during the
configuration. This connection is used by the dialer when you click
Connect. You can use this connection to connect to the IBM Global Network
prior to starting Outlook and before checking for mail. If you choose to
connect to the IBM Global Network using this method, you will remain
connected to the Internet after you exit Outlook.
To use the Dial-up connection created by the IBM dialer, follow these
steps:
- Double-click My Computer, and then click Open.
- Double-click the Dial-up Networking folder, and then double-click the
connection that is named IBM Global Network.
- Make sure that the account information and the password are typed correctly,
and then click Connect.
- Start Outlook.
- On the Tools menu, point to Send And Receive, and then click IBM Global
Network.
Method 2
You can configure a new, separate dial-up network connection for the IBM
Global Network by using the Dial-up Networking Wizard.
To use an alternate dial-up connection rather than the one that is created by the
IBM dialer, follow these steps:
- On the Tools menu, click Accounts. Click the account that you have defined
for the IBM Global Network, and then click Properties.
- Click the Connection tab, and then click to select the newly
created dial-up connection under Modem.
- Click OK, and then click Close.
For more information about how to configure a dial-up network connection, click the following article number to view the article in the Microsoft Knowledge Base:
138789
How to connect to the Internet in Windows 95 and Windows 98
For more information about how to connect to the Internet by using Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
179950
How to set up Internet mail accounts
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Additional query words: 98 OL98
Keywords: kbprb KB189257