Knowledge Base

WD98: Hang When Opening a New or Existing Document

Article ID: 189195

Article Last Modified on 10/4/2002

APPLIES TO

This article was previously published under Q189195

SYMPTOMS

When you try to open and new or existing document in Microsoft Word 98 Macintosh Edition, your Macintosh may stop responding (hang).

CAUSE

You are using Momentum Software PortDoubler or PowerPort Juggler.

WORKAROUND

Disable PortDoubler or PowerPort Juggler, or upgrade to the most current version of Momentum software.

MORE INFORMATION

PortDoubler and PowerPort Juggler are third-party products that allow you to connect multiple devices to a single port.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: freeze crash

Keywords: kbprb kb3rdparty KB189195


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