Knowledge Base

OFF97: Cannot View Preview Picture on File Created on Macintosh

Article ID: 189124

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q189124

SYMPTOMS

When you click Preview in the Open dialog box, you may receive the following message:
Preview not available.
The preview picture that has been saved with the file is not displayed.

CAUSE

This problem occurs when one of the following conditions is true:

  • You used a Microsoft Office 98 Macintosh Edition program to create your file.

    -or-
  • You used a Microsoft Office 4.2.x for the Macintosh program to create your file.

WORKAROUND

To work around the problem, open and resave the file. A preview picture that is viewable in an Office 97 program will be saved in the file.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF97 XL97 WD97 PP97 thumbnail

Keywords: kbbug kbpending KB189124


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