5250 Print Session May Be Hung in Stuck State, Show Spooling
Article ID: 188991
Article Last Modified on 5/30/2007
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
- Microsoft SNA Server 3.0 Service Pack 2
- Microsoft SNA Server 3.0 Service Pack 3
- Microsoft SNA Server 4.0
- Microsoft SNA Server 4.0 Service Pack 1
This article was previously published under Q188991
SYMPTOMS
A 5250 print session may be hung in a stuck state, showing
"spooling" for
its status in SNA Manager.
CAUSE
The Ppd5250.dll file is not handling properly all errors related
to
printing. These errors are related to either a failure to
communicate to
the remote printer, or StartDoc/StartPage errors.
RESOLUTION
SNA Server 3.0
To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack
SNA Server 4.0
This problem was corrected in the latest Microsoft SNA Server
version 4.0
U.S.
Service Pack. For information on obtaining this Service Pack,
query on the
following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
STATUS
Microsoft has confirmed that this is a problem in SNA Serverversions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, and 4.0 SP1. This problem was first corrected in SNA Server 3.0 Service Pack 4.
Additional query words: snaprint
Keywords: kbbug kbfix KB188991