OL98: Network Error Received Running Setup from CD
Article ID: 188964
Article Last Modified on 8/3/1999
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q188964
SYMPTOMS
You are attempting the run Active Setup using the Microsoft Outlook 98
compact disc and you receive the following error:
Setup could not retrieve the information needed for the installation.
The network is probably busy. Please run Setup again later.
CAUSE
This error may occur due to a problem with the security features on your
computer.
RESOLUTION
To resolve a possible problem with the security features on your computer,
follow these steps:
- On the Start menu, point to Find and click Files Or Folders.
- In the Named box type, Wintrust.dll.
- In the Look In list, click to select your hard drive.
- Click to select the Include Subfolders check box, and click Find Now.
- In the list of found files, click Wintrust.dll and then click Rename.
- Rename the current Wintrust.dll to Wintrust.old.
- Repeat steps 2 through 6 to find and rename Wininet.dll and Urlmon.dll.
- Close the Find dialog box, click the Start button and click to select
Shut Down. Click Restart and then click OK.
- Run Active Setup again to install Outlook.
REFERENCES
For more information on this error message, please see the following
article(s) in the Microsoft Knowledge Base:
166917
Err Msg: Setup Could Not Retrieve the Information Needed...
Additional query words: 98
Keywords: kbsetup kbprb KB188964