KB188865 - Err Msg: This Software Does Not Support Windows 98 and...

Article ID: 188865

Article Last Modified on 8/8/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q188865

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you attempt to install the Hewlett-Packard (HP) ScanJet 5100C scanner software, you may receive the following error message:

This software does not support Windows 98 and Windows NT. It requires Windows 95.

When you click Next, the HP ScanJet 5100C Setup program quits.

CAUSE

This behavior occurs because the HP ScanJet 5100C scanner software is not compatible with Windows 98.

RESOLUTION

To resolve this issue, contact Hewlett Packard to obtain an update to address this issue.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: HWIMAEM 98 sj

Keywords: kb3rdparty kberrmsg kbhardware kbprb KB188865