Article ID: 188656
Article Last Modified on 9/7/2001
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q188656
SYMPTOMS
In Microsoft Outlook, when you use a Hewlett-Packard (HP) 5si printer
with the HP5si MX PCL printer driver, version 2.51, to print a message you
received and the message contains an embedded bitmap, only the text of the
message prints. The bitmap is missing.
MORE INFORMATION
Hewlett-Packard printers and drivers are manufactured by Hewlett-Packard
Company, a vendor independent of Microsoft; we make no warranty, implied
or otherwise, regarding this product's performance or reliability.
RESOLUTION
Choose one of the following methods:
- Use the HP4si MX printer driver.
For more information about installing a printer driver, search the Windows
Help Index for "printer drivers, installing."
- In the Printer Properties, on the Graphics tab, click to select Use
Raster Graphics.
For more information about changing the printer properties, search the
Windows Help Index for "printer settings, changing."
- In the Printer Properties, on the Graphics tab, click to select HP-GL/2
Graphics.
For more information about changing the printer properties, search the
Windows Help Index for "printer settings, changing."
- Include the bitmap in a Microsoft Word document and send the document
in a message as an attachment.
- Use Microsoft Word as your default message format, and send the bitmap
in a new message.
Additional query words: 98 picture
Keywords: kbinfo kbprint kb3rdparty KB188656